OmnioChat Billing, Cancellation & Refund Policy

This policy explains how OmnioChat subscriptions are billed, how to cancel, and when we refund. It forms part of the Terms of Service.

1. Plans and billing cycle

• Subscriptions are billed in advance for the period you choose (monthly or annually) and renew automatically until cancelled.
• Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle adds any applicable tax at checkout and handles payments, refunds and billing enquiries.
• Your plan sets limits on connected channels, seats and monthly message volume. Reaching a limit blocks the action concerned until you upgrade; it does not silently charge you more.
• Platform charges are separate. WhatsApp conversation-based pricing and any other platform fee are billed to you directly by Meta or the relevant provider, not by us, and are not part of your OmnioChat subscription.

2. Trials

• Where a free trial is offered, its length is stated at sign-up. No charge is made during the trial.
• We email a reminder before a trial converts to a paid subscription.
• Cancel at any point during the trial and you are not charged.

3. Upgrades and downgrades

• Upgrades take effect immediately and are prorated for the remainder of the current period.
• Downgrades take effect at the next renewal. You keep the higher plan until then.
• If a downgrade would put you over the lower plan’s limits, reduce your usage first — otherwise affected features stop working at renewal.

4. Cancellation

• Cancel at any time from billing settings, or by emailing support@omniochat.com.
• Cancellation stops the next renewal. Your workspace stays fully usable until the end of the period you have already paid for.
• After that, the workspace becomes read-only for 30 days so you can export your data, then it is deleted per the Privacy Policy.
• Cancelling does not delete your data immediately. To erase it now, use the deletion instructions.

5. Refunds — 14-day money-back guarantee

You can request a full refund within 14 days of any payment — your first subscription payment or a renewal, monthly or annual. No reason is required.

• To request one, email support@omniochat.com or contact Paddle through the link on your receipt.
• Refunds are issued by Paddle to your original payment method. They usually appear within 5–10 business days, depending on your bank.
• When a payment is refunded, the subscription it paid for ends.

6. Failed payments

• We retry a failed payment several times over roughly two weeks and email you each time.
• If it still fails, the workspace is suspended — not deleted. Data is retained through the normal cancellation timeline.
• Settle the balance and access is restored immediately.

7. Chargebacks

Please contact us before raising a chargeback — nearly every dispute is a billing misunderstanding we can resolve faster than a bank can. A chargeback raised without contacting us may result in immediate suspension while it is investigated.

8. Contact

Billing questions: support@omniochat.com.