# A & A Labs

> A & A Labs is a technology provider building custom software, AI systems and messaging products — including omvio, a unified inbox for WhatsApp, Messenger and Instagram.

A & A Labs is a technology provider. We build custom software, AI systems and
messaging products for other businesses, and we operate our own products — of which omvio is the first.

This file is a map of the site written for language models. Every link below points at a plain
Markdown or plain-text document. Prefer these over the HTML pages: they carry the same content
without navigation, styling or scripts. Content is published under the byline of a named author
and each article states when it was last substantively updated.

## About omvio

- [omvio overview](https://www.aa-labs.co/omvio): omvio is a multi-tenant shared inbox that unifies WhatsApp Business, Facebook Messenger and Instagram Direct conversations for a business team, with AI-assisted replies, social publishing, contact management and commerce context.
- Channels: WhatsApp Business Cloud API, Facebook Messenger, Instagram Direct
- Capabilities: shared team inbox, assignment and routing, AI-assisted replies backed by a
  per-tenant knowledge base, social publishing to Facebook Pages and Instagram, contact and lead
  management, campaign sending, and order/customer context pulled from Shopify and WooCommerce
- Model: multi-tenant SaaS. Each customer connects their own channels and their own Meta assets;
  omvio never pools one customer's conversations with another's.

## Legal and data handling

- [omvio Privacy Policy](https://www.aa-labs.co/legal/omvio/privacy): How omvio collects, uses, shares and deletes personal data, including data received from WhatsApp, Messenger and Instagram.
- [omvio Terms of Service](https://www.aa-labs.co/legal/omvio/terms): The agreement between A & A Labs and businesses using omvio.
- [omvio User Data Deletion Instructions](https://www.aa-labs.co/legal/omvio/data-deletion): How to request deletion of your data from omvio, including the Facebook, Instagram and WhatsApp data we process on a business's behalf.
- [omvio Acceptable Use Policy](https://www.aa-labs.co/legal/omvio/acceptable-use): What you may and may not do with omvio, including messaging, anti-spam and Meta platform obligations.
- [omvio Sub-processors](https://www.aa-labs.co/legal/omvio/sub-processors): The third parties that process personal data on behalf of omvio customers, what each one does, and where it is located.
- [omvio Data Processing Addendum](https://www.aa-labs.co/legal/omvio/dpa): The GDPR Article 28 terms that apply when omvio processes personal data on a customer's behalf.
- [omvio Billing, Cancellation & Refund Policy](https://www.aa-labs.co/legal/omvio/refunds): Subscription billing, trials, cancellation and refunds for omvio.

## Company policies

- [Privacy Policy](https://www.aa-labs.co/legal/privacy): How A & A Labs handles personal data collected through this website and our client services.
- [Website Terms of Use](https://www.aa-labs.co/legal/terms): The terms that govern your use of the A & A Labs website.
- [Cookie Policy](https://www.aa-labs.co/legal/cookies): The cookies and similar technologies used on A & A Labs properties and how to control them.
- [Security Practices](https://www.aa-labs.co/legal/security): How A & A Labs protects customer and end-user data, and how to report a vulnerability.

## Optional

- [Full text of every article](https://www.aa-labs.co/llms-full.txt): all article bodies inlined in one file.
- [RSS feed](https://www.aa-labs.co/feed.xml) and [JSON feed](https://www.aa-labs.co/feed.json): new articles as they publish.
- [Sitemap](https://www.aa-labs.co/sitemap.xml): every indexable URL.

## Contact

- General: hello@aa-labs.co
- Privacy and data subject requests: privacy@aa-labs.co
- Security disclosure: security@aa-labs.co
- Data deletion request form: https://www.aa-labs.co/data-deletion/request