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A & A Labs

One inbox for WhatsApp, Messenger and Instagram.

omvio is a multi-tenant shared inbox that unifies WhatsApp Business, Facebook Messenger and Instagram Direct conversations for a business team, with AI-assisted replies, social publishing, contact management and commerce context.

Open omvio Privacy Policy

Channels

WhatsApp Business
Cloud API. Each business connects its own number and WABA.
Facebook Messenger
Page inbox, routed to the same shared queue as every other channel.
Instagram Direct
Business account DMs, including replies to story mentions.

Meta permissions and why omvio asks for them

omvio requests the narrowest set of permissions that lets a business run its own conversations. Each one maps to a feature the connecting user can see.

Permission What it is used for
whatsapp_business_messaging Send and receive the customer messages that appear in the shared inbox.
whatsapp_business_management Read the connected number and message templates so agents can use approved templates.
pages_messaging Deliver Messenger conversations into the inbox and send the agent’s reply back.
pages_show_list Let the user pick which of their Pages to connect.
pages_read_engagement Read Page metadata and post engagement shown alongside a conversation.
pages_manage_posts Publish and schedule the posts a user composes in omvio’s publishing tool.
instagram_basic Identify the connected Instagram business account and its profile.
instagram_manage_messages Receive and reply to Instagram Direct messages in the shared inbox.
instagram_content_publish Publish scheduled Instagram posts on the user’s behalf.
business_management Resolve which Business Manager assets the connecting user is permitted to link.

omvio does not sell platform data, does not use it for advertising, and does not use message content to train general-purpose AI models. See the Privacy Policy for the full statement.

Legal and data handling